Shipping policy
Tohitea Shipping Policy
Last Updated: [Date]
📦 Processing Time
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Orders placed before 2pm EST ship the same business day (Mon-Fri, excluding holidays).
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Weekends/orders after cutoff ship next business day.
✈️ Shipping Options
| Method | Delivery Time | Price | Best For |
|---|---|---|---|
| Standard | 3-5 business days | Free over $50 | Everyday teas & remedies |
| Priority | 2-3 business days | $6.99 | Faster delivery |
| Temperature-Controlled | 1-3 days | +$4.50 | Probiotics & sensitive supplements |
🌡️ Freshness Protection
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All teas ship in light-resistant bags with oxygen absorbers.
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Summer months (May-Sept):
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Includes free ice packs for temperature-sensitive items.
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Ships in insulated liners (additional $3.50 fee).
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🌎 Shipping Destinations
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Currently serving USA & Canada only (due to herbal import restrictions).
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Canada orders: May incur customs fees (buyer’s responsibility).
📬 Tracking & Lost Packages
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Tracking numbers emailed within 24hrs of shipment.
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Lost in transit? Contact us within 14 days for reshipment/refund.
❗ Important Notes
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Signature required for orders over $150.
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Address errors: Returned packages resent at customer’s cost.
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Subscription boxes: Ship monthly on [15th] (adjustable in account).